- Provide Tier 2/3 support for all Workday production issues, including troubleshooting and resolving user problems, data discrepancies, and system errors.
- Manage and maintain Workday business processes by reviewing, updating, and ensuring their efficiency and compliance with business needs.
- Develop, modify, and maintain Workday reports, including custom reports, matrix reports, and dashboards, using Workday Report Writer.
- Create and manage calculated fields to support various reporting and integration requirements.
- Demonstrate knowledge of Workday Time Tracking and Absence modules and their configurations.
- Administer and configure Workday security, including configurable security, to ensure data integrity and access control.
- Collaborate with various departments to understand their requirements and translate them into effective Workday solutions.
- Possess knowledge of EIBs and Workday Integrations, with the ability to review integration logs to identify root causes.
- Investigate and resolve Workday integration errors, particularly those stemming from data issues.
- Assist the People Analytics team with frequent Workday data queries needed for executive reports.
- Answer new hire and onboarding-related questions from the recruiting team during US business hours.
- Participate in system upgrades and new feature testing to ensure a smooth transition and minimal impact on business operations.
- Document and maintain support procedures, best practices, and knowledge base articles.
Preferred Qualifications
- Workday certification in HCM, Reporting, or Security.
- Experience with Workday integrations (EIB, Studio).
- Knowledge of Workday Absence, Time Tracking, or Payroll Configurations for PECI.
- Experience with a large-scale Workday implementation or post-production support.
Required Skills & Qualifications
- 5+ years of Hands-on experience with Workday Core HCM, including but not limited to organizational structures, compensation.
- In-depth knowledge of Workday business processes and the ability to troubleshoot complex issues related to process flows.
- Proficiency in Workday Report Writer and the creation of various report types.
- Strong expertise in Workday calculated fields and their application in reporting and integrations.
- Demonstrated experience with Workday configurable security and its practical application.
- Excellent problem-solving skills and a proactive approach to issue resolution.
- Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Ability to work independently and as part of a team in a fast-paced environment.