Job Profile Summary
Under limited supervision, provides technical support in the configuration, maintenance, restoration, and functions of all products deployed for a defined internal/external customer or account base.
Essential Functions
- Serves as a central point of contact to consult and/or address specific technical and service-related problems with customers on automation portfolio and deployed technologies.
- Interfaces with customers to provide product information and instructions.
- Supports the FedEx enterprise network, focusing on network infrastructure, PCs, FedEx-owned computer equipment, and hardware (such as printers and scan guns).
- Troubleshoots wiring infrastructure and handles basic networking tasks, including understanding routers, switches, access points, and different types of cabling.
- Provides guidance to less experienced co-workers and contract personnel.
- Works with the West district team, adapting to time differences as needed.
- Performs other duties as assigned.
Minimum Education
- Associate Degree or equivalent in computer technology, information technology, computer engineering, and/or equivalent formal training or work experience.
Minimum Experience
- Four (4) years equivalent work experience in a technology support environment.
Knowledge, Skills, and Abilities
- Good communication and organizational skills.
- Strong customer orientation and customer service skills.
- Leadership and teamwork abilities, with experience in TSRI or TSRII roles.
- Basic networking knowledge, including routers, switches, access points, and cabling types.
- Ability to use a telephone, keyboard, and view a computer screen.
- Field service experience and familiarity with color codes.
- Must be able to interact effectively with customers and team members.
Job Conditions
- Ability to lift 75 pounds.
- Must be able to operate a vehicle in compliance with established procedures.
Location
- Must be domiciled in Honolulu, Hawai'i, and able to at Oahu hub and travel around the Hawaiian region as needed.