Under limited supervision, performs one or more of the following activities on the company's internal networks: configuration management, system administration, security administration, network administration, development system implementation, production system implementation. Responds to issues related to environment, hardware, system, and/or software and implements resolution across technology areas. Supports multiple systems simultaneously and provides leadership for large project efforts. Provides support or lead activities related to change management, outage management and/or project management.
Essential Functions:
Individual responsibilities may include but are not limited to wireless network configuration/implementation, automation, scripting, and technical documentation.
- Supports critical wireless infrastructure from a Tier-3 perspective at all Field locations.
- Identify and solve issues that affect wireless network performance on a day-to-day basis, which can require unusual work hours.
- Advanced level troubleshooting in a large-scale WLAN network environment.
- Basic troubleshooting of router & switching technologies in the LAN.
- Design, deploy, and test wireless network technologies.
- Ensure optimal performance and resolve complex issues.
- Availability for 24/7 Tier 3 on-call rotation to provide network support/troubleshooting.
- Available to travel for business needs (20% travel possible).
Skills/Knowledge/Experience Considered a Plus:
- Extensive knowledge of WLAN technologies (Extreme Network & Cisco preferred).
- Basic understanding of Extreme Networks and Cisco CLI to configure and support WLAN and Cisco network hardware.
- Extensive experience in the definition, design and implementation of wireless networks.
- Extensive knowledge of IEEE 802.11 wireless standards.
- Familiarity with WiFi 6, WiFi 6e, WiFi 7, and other emerging wireless technologies.
- Familiarity with 802.1x, Radius and authentication processes.
- High level wireless troubleshooting skills including packet captures.
- Knowledge of wireless controller setup, installation, and support.
- Ability to produce detailed documentation including network diagrams, logical diagrams and physical diagrams as needed (technical writing skills also a plus).
- Network Cabling knowledge a plus (fiber and copper).
- Basic knowledge of network monitoring tools.
- CWNP wireless certification or equivalent is a plus.
- Excellent verbal and written communication skills.
- Ability to lift 45lbs.
Minimum Education
Bachelor's degree in IT-related engineering, computer science or information systems or related field.
Minimum Experience
Five (5) years work experience in engineering or information technology environment. A related advanced degree may offset the related experience requirements.
Domicile?Information: This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business needs.