POSITION OVERVIEW:
Responsible for overseeing end-to-end user research activities to inform product strategy, experience design, and business decision-making. This role leads complex research initiatives, mentors researchers, and ensures high-quality, actionable insights across product teams.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- Lead qualitative and quantitative research across multiple products, platforms, and user groups.
- Develop research plans, methodologies, timelines, and roadmaps for multi-phase initiatives.
- Synthesize findings into clear insights and recommendations for product, design, and engineering teams.
- Partner with cross-functional stakeholders to align on research goals and integrate insights into product development.
- Facilitate workshops, presentations, and stakeholder discussions to drive shared understanding.
- Establish and maintain research standards, best practices, and scalable processes across teams.
- Mentor and guide researchers and cross-functional partners on research methods and analysis.
- Comply with all applicable laws/regulations, as well as company policies/procedures.
- Perform other duties as assigned.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
QUALIFICATIONS:
- Bachelor’s degree in human-computer interaction, psychology, Social Science, or related field; advanced degree preferred.
- Seven (7) years of research experience, including leading complex studies.
- Expertise in qualitative and quantitative methods (interviews, usability testing, surveys, data analysis, etc.).
- Experience working in agile, cross-functional product environments.
- Strong communication, storytelling, and stakeholder management skills.
- Experience in enterprise, technical, or platform-level product environments.
- Familiarity with design thinking, service design, or strategy workshops.
- Experience building or standardizing research operations or frameworks.