Senior Student Services Administrator

About the Role

We are seeking a Senior Student Services Administrator to serve as both a mentor and subject matter expert within our student services team. This individual will guide and support team members while ensuring seamless collaboration between back-office functions and student-facing services. As an expert in Ellucian Colleague, you will be instrumental in bridging operational efficiency with an exceptional student experience, ensuring that processes are clear, effective, and student-centered.

Key Responsibilities

• Provide mentorship, guidance, and training to student services team members, fostering a culture of excellence and professional growth.

• Act as a key liaison between students, back-office operations, and academic/administrative departments to ensure smooth resolution of inquiries and issues.

• Serve as an Ellucian Colleague subject matter expert, leveraging the system for student account management, records maintenance, and cross-departmental workflows.

• Oversee and support the team in handling escalated student inquiries related to billing, payments, registration, and account services.

• Partner with Registrar, Financial Aid, and other university offices to coordinate service delivery and improve communication.

• Analyze recurring challenges in student services and recommend improvements in process, technology, and team practices.

• Educate both students and team members on policies, resources, and self-service tools, ensuring clarity and consistency in messaging.

• Document best practices, training materials, and knowledge base content to improve efficiency and service quality.

• Lead by example in maintaining a high standard of professionalism, empathy, and responsiveness in all student interactions.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.

• Significant experience in student services, administration, or higher education operations, with prior leadership or mentoring responsibilities.

• Proven expertise in Ellucian Colleague (or comparable student information systems), with the ability to train others and optimize system use.

• Strong track record of working effectively across back-office operations and student-facing teams.

• Excellent communication skills with the ability to explain complex policies and systems clearly to diverse audiences.

• Demonstrated ability to manage priorities, resolve escalations, and drive improvements in student services.

• Proficiency in Microsoft Office Suite and adaptability in learning new systems.

**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

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