Senior IT Vendor Programs Analyst, Enterprise IT Vendor Programs
155 Harlem Avenue, Glenview, IL (Corporate HQ)
Since its founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. We place a high premium on the development of innovative solutions–most of which are developed in tandem with our customers. And we continue to ensure that our customers receive timely, cost-effective service for the innovative products we provide.
ITW’s differentiated business model is composed of a set of unique core capabilities: our proprietary 80/20 business process, customer-back innovation, and our well-known decentralized entrepreneurial culture. These capabilities are unmistakably ITW—and key to our longevity and strong performance.
ITW’s products and solutions are at work all over the world, in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which we live and work, the cars we drive, and the mobile devices we rely on. We are never, whether we know it or not, more than a few steps from an innovative ITW solution.
ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $12.6 billion in 2020. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 43,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture. www.itw.com. We are conveniently located across from the Metra commuter rail, with access to an on-site gym, café, and active employee resource groups.
As a member of ITW’s IT Vendor Management team, the Senior IT Vendor Programs Analyst will report directly to the Manager, Enterprise IT Vendor Management.
The Senior IT Vendor Programs Analyst will establish, maintain, and evaluate vendor relationships to drive value and efficiencies for our decentralized ITW businesses. Aligning priorities with Enterprise stakeholders, the Analyst will develop and support IT programs that are easy to adopt, targeted to mid-market operational needs, and deliver reliable results.
The Senior IT Vendor Programs Analyst supports vendor relationships, negotiations, and performance management for defined IT suppliers.
Areas of Responsibility:
- Collaborate with ITW Segment and Division stakeholders, other Corporate IT team members, Legal, and other functions to identify, develop, and maintain effective IT vendor programs
- Educate and interpret IT vendor contracts for respective ITW business segments and stakeholders
- Investigate IT vendor program issues reported by Division or Corporate IT personnel and coordinate steps for resolutions, including management escalation as appropriate
- Negotiate IT vendor contract terms, conditions, modifications, and renewals while working with key stakeholders to ensure that their requirements are met
- Conduct market analysis, evaluating product against business requirements, crafting the deal from contracts to pricing, preparing data for annual reviews, and driving vendor compliance to agreements (SLA’s metrics, performance monitoring)
- Utilize IT and contract knowledge to assist in driving efficiencies, value, and cost savings in contract negotiations and vendor management
- As needed, develop Statements of Work (SOW) and manage RFI/RFP/RFQ’s related to vendor programs
- Develop/coordinate Enterprise communications relevant to IT vendor programs, including new program announcements or webinars, contract changes or updates, vendor roadmaps, program terminations, etc.
- Measure program performance via metrics monitoring, SLA review, vendor scorecards, and market data research for value optimization and/or cost reductions and makes recommendations accordingly.
- Understand relevant market trends and vendors. Track, gather, and analyze market and industry data to determine product and service roadmaps
- Build and leverages relationships and networks across the organization. Uses indirect influence to persuade others and gain support within the businesses.
- Maintain and enhance strong relationships with current and potential strategic partners through formal and informal interactions.
- Apply key ITW principles to drive on-going vendor management program improvement and adoption of preferred IT vendor program in ITW divisions
Key Competencies and Work Experience:
- Bachelor’s degree required in Information Technology or a related field
- 5+ years IT Vendor Management and contract negotiation experience or equivalent
- IT operational experience strongly preferred
- 3+ years of experience with sourcing processes including RFX’s (RFP’s, RFI’s, and RFQ’s),
- Experience managing business technology requirements, project plans, and project financials
- Business acumen combined with IT knowledge of hardware, software, services, and telecom
- Strong organizational and time management skills; ability to balance and effectively prioritize a large set of diverse vendors simultaneously
- Excellent written and verbal communication skills, ability to communicate information clearly and concisely at multiple levels
- Keen attention to detail with strong analytical and problem-solving skills; Proficient in analyzing and manipulating data in Excel
- Possess a strong intellectual curiosity with advancements in information technology and their business application
- Exceptional collaboration and relationship building skills, including adaptability, flexibility, and driving for consensus
- Result oriented
- Customer focused