This position will support our Technology Services team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any of the following locations:
- Dallas, TX
- Atlanta, GA
Essential Duties & Responsibilities
• Configure objects/fields/associations, business rules, workflows, RBP, and picklists aligned to standards.
• Maintain and improve integrations across HCM and adjacent systems; manage mappings, file/API jobs, monitoring dashboards, and error handling.
• Define validated import templates and guardrails for mass changes tied to configuration.
• Author test cases; execute release/regression testing across modules; update runbooks and knowledge articles.
• Troubleshoot systemic data/config issues and implement durable fixes (not recurring patches).
• Optimize approval flows and role structures; align with security policies.
• Coordinate change windows and stakeholder communications; write user stories and acceptance criteria.
• Owns configuration and technical integration across the HCM landscape; does not perform routine operational data entry/maintenance.
• Provides Tier-2/3 functional support; Tier-1 operational tickets handled by HR operations.
Education & Experience
Education & Experience
• Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required.
• 3–5 years in HCM with hands-on configuration in one or more: SAP SuccessFactors, Kronos/UKG WFM, or SAP ECC (HR).
• Understanding of cross-module and downstream dependencies; familiarity with IDoc/data structures and integration patterns.
• Experience with interface monitoring, file/API job orchestration, and error recovery.
• Agile team experience and strong technical documentation skills.