Location: Georgia
Job Type: Full-Time | Onsite
About the Role
We’re looking for a tech-savvy, service-oriented Onsite Support Technician (Tier 1) to provide hands-on audiovisual (AV) support at client sites. In this role, you’ll help ensure that conference rooms, AV systems, and event setups run smoothly, contributing to an exceptional end-user experience. You'll work closely with internal teams, support desks, and client stakeholders to troubleshoot issues, maintain AV systems, and support meetings and events.
Key Responsibilities
- Set up and tear down conference rooms to meet event and meeting needs
- Perform routine maintenance to keep AV equipment functioning properly
- Clean AV equipment such as camera lenses, monitors, and fans
- Support meetings, troubleshoot live AV issues, and assist with simple equipment installs
- Provide basic training and guidance to users on AV technology as needed
- Document work performed, follow processes, and communicate updates clearly
- Maintain safety standards on-site and follow all local regulations
- Travel to other nearby client sites as needed
- Collaborate with internal teams and clients in a professional, service-focused manner
Qualifications
Required:- Strong communication and interpersonal skills
- Ability to use hand and power tools safely and effectively (soldering/crimping a plus)
- Basic understanding of AV signal flow (audio, video, control)
- Ability to work independently and manage time effectively
- Basic to intermediate computer skills
- Valid driver’s license and clean driving record
- High school diploma or equivalent
- 1–3 years of experience in AV support or a related technical role
- Familiarity with Crestron, Poly, Biamp, and Dante systems
- Education or training in Electronics or related fields
- Relevant certifications or coursework, such as:
- AMX Intro to Networking for AV Professionals
- Crestron Professional Installation
- Extron AV Associate
- AVIXA Quick Start or CTS Certification
What We Offer
- Medical, dental, and vision benefits
- Paid holidays, sick leave, and personal days
- Supportive and dynamic team environment
- Ongoing training and professional development opportunities
- Exposure to cutting-edge AV technologies
Note: Work hours and site locations may vary depending on client needs. Some locations may involve construction or active renovation environments.
**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**