Onsite AV Support Engineer (DSP Experience Required)

*ON SITE*

This position supports the setup, operation, and maintenance of AV and presentation systems across multiple environments. The role involves hands-on technical work, troubleshooting, and collaboration with both internal teams and external partners to ensure seamless meeting and event execution.

• Prepare and reset meeting and event spaces based on client needs

• Conduct regular upkeep on AV gear—checking cables, repairing equipment, and ensuring system integrity

• Deploy firmware and configuration updates to control systems (such as touch panels and automation software)

• Assist in light system programming and modifications, with or without support from a dedicated programmer

• Provide in-room support for meetings and events, resolve technical issues, and handle content capture as needed

• Support connected devices within the AV network

• Work closely with teams on-site and off-site while representing the organization's values

• Follow all safety protocols while working at client sites

• Deliver user training and system documentation where applicable

• Handle basic troubleshooting of AV systems including signal flow and presentation tools

• Travel to client locations as needed

• Flexibility to work evenings and weekends, depending on project requirements

• Strong interpersonal skills and clear communication with clients and coworkers

• Practical experience with configuring and optimizing audio systems and control platforms (e.g., DSPs, automation systems)

• Familiarity with standard AV tools and techniques, including soldering, crimping, and safe tool usage

• Capability to oversee smaller-scale installations or service projects

• Basic programming or scripting knowledge for AV systems adjustments

• Ability to work independently and meet project deadlines

• Working knowledge of AV system signal paths

• A valid driver's license and clean driving record

• Physical ability to lift and carry equipment and work on ladders/heights as needed

• A high school diploma or equivalent is required

• 3–5 years of AV installation or service work

• Background in electronics or a related technical field

• Industry-recognized certifications or training (e.g., control systems, video walls, fiber termination, CTS-level credentials, etc.)