Job Description
Manages all information systems operation activities, including computer operations, data entry, data control, and operations support.
Essential Functions
- Lead the team responsible for running mission critical enterprise data centers, including installation, maintenance, and troubleshooting of servers, storage, network, and security hardware.
- Interact with data center colocation providers to ensure smooth operation of facilities maintenance to ensure reliability of the environment.
- Participate in IT Service Management (e.g. ITIL) processes including change, problem, and incident management.
- Play a key role in IT Asset Management and IT Asset Disposal, ensuring that all assets are securely tracked and managed.
- Lead triage efforts to diagnose and resolve service-impacting issues.
- Develop, organize, and implement processes to ensure compliance, security, reliability, and safety in data center operations.
- Ensure the data centers operate in a secure manner in compliance with all regulatory and internal controls.
- Manage a geographically distributed team across multiple time zones consisting of vendors, contractors, and employees.
- Communicate clearly to all levels of stakeholders, including executive leadership, to escalate risks and issues as necessary.
- Develop and implement contingency plans to address unforeseen challenges.
- Develop and oversee on-site team members daily work schedules, including a 24x7 on-call rotation across multiple sites
- Lead and mentor team members and ensure best practices are being followed
- Play an integral role in contract management and planning for data center budgeting.
- Responsible for system support and availability.
- Some travel to data center locations is required.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities
- Understanding of data center infrastructure.
- Strong basic management, human relations, and communication skills.
- Excellent analytical, organizational, planning, and project management skills.
- Ability to develop and implement structured processes for performing work.
- Strong verbal and written communication skills necessary to explain and present complex information to all levels.
- Ability to work independently as a self-starter.
Preferred Qualifications:
- Management experience strongly preferred
Domicile Information:
This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business need.
Minimum Education
Bachelor's Degree/equivalent in MIS, computer science or other directly related discipline.Bachelor’s degree required.
Minimum Experience
Five (5) years directly related work experience in information systems environment.