Intermediate Site Reliability Engineer (L 2)

Summary
As an Intermediate Site Reliability Engineer, you will be responsible for ensuring that our cloud infrastructure is secure, reliable, scalable, and cost-effective. This role will have a focus first on customer and client support resolution and other break fix related issues as well as a primary point of contact for Level 3 escalations.

In this role, you will work closely with our development and operations teams to automate and streamline our software delivery pipeline. You will be responsible for managing services within AWS, including EC2, Fargate, Glue, Lambda, and S3. You should be familiar with cost reduction methods in AWS and know where efficiencies can be gained. You will have a working knowledge of Terraform and be well versed in infrastructure as code and additionally have used automation tools such as Ansible or similar.

As an ideal candidate, you should understand development processes in either Python, Java, Go, or another programming language with source control management and build pipelines through CI/CD. You will also have an understanding of Jenkins, Nexus, and SonarQube or other build pipeline tools. Additionally, you should possess excellent problem-solving and communication skills as well as the ability to understand business requirements and logic.

Responsibilities:
Manage services within AWS, including EC2, Fargate, Glue, Lambda, and S3
Identify and implement cost reduction methods within AWS
Act in a support capacity for level 3 escalations, typically require coding or out of box solutioning
Develop and maintain infrastructure as code using Terraform
Participate in system design consulting, platform management, and capacity planning and development processes in either Python, Go, or another programming language with source control management and build pipelines through CI/CD
Understand and work with Jenkins, Nexus, and SonarQube
Record events and problems and their resolution in ticketing system, provide communication through designated support channels
Understand business requirements and logic
Experience in identifying and making recommendations for improvements on procedures
Create sustainable systems and services through automation and uplifts
Balance feature development speed and reliability with well-defined service-level objectives
Participate in 24/7 on-call rotation to support after-hours operations


Skills and Qualifications:
A minimum of 4 years of experience as a DevOps Engineer or equivalent role
Possess an AWS Solutions Architect certificate or working towards it
A strong background in managing services within AWS, including EC2, Fargate, Glue, Lambda, and S3
Experience with Terraform and infrastructure as code
Familiarity with cost reduction methods in AWS
Working knowledge of Python, Java, COBOL Go, or another programming language with source control management and build pipelines through CI/CD
Understanding of Jenkins, Nexus, SonarQube, Ansible or similar build and automation tools
Excellent analytical, problem-solving and communication skills
Ability to understand business, logic, and delivery requirements
Strong communication and collaboration skills

Physical Requirements
Frequently required to sit and stand
Occasionally required to stoop, kneel and crouch
Required to use hands to handle or feel objects, tools or controls
Frequently required to lift and/or move up to 25 pounds
Occasionally required to lift and/or move up to 50 pounds
Occasional use of a ladder or other lift device

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.