Location: Onsite – Morristown, NJ
Type: Full-Time (37.5 hours/week)
We’re looking for a proactive Desktop Support Analyst to join our IT team in Morristown, NJ. This hands-on role involves supporting end users across the organization, maintaining workstations and mobile devices, and ensuring systems are running efficiently. Ideal candidates will bring strong troubleshooting skills, solid technical knowledge, and a collaborative mindset.
Key Responsibilities:-
Serve as the initial point of contact for technical issues and escalate as needed
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Provide Tier 2 support for desktops, laptops, and mobile devices
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Install, configure, and support hardware, software, and applications
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Manage tickets and document resolutions in the support system
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Collaborate with IT team members and vendors to resolve issues and complete projects
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Create and deploy images, manage equipment inventory, and handle setup/decommission
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Train staff on system use and best practices
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Assist with system upgrades, rollouts, and documentation updates
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Support remote connectivity tools including VPN and multi-factor authentication
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Participate in periodic equipment audits and maintenance
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Maintain a high level of customer service across all user interactions
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3–5 years of experience in desktop or IT support (degree or certifications a plus)
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Proficiency with Windows OS, Microsoft 365, and basic networking
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Experience with Citrix, VMware, VPN, and mobile device management
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Strong problem-solving skills and attention to detail
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Excellent communication and organizational skills
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Ability to lift equipment up to 30 lbs.
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Self-starter with the ability to work both independently and within a team
Full-time, 37.5 hours per week, onsite
Some travel may be required
**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
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